Terminal Server RDP Client Window Hangs While You Are Logging On

ID: Q241961

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP4, Terminal Server Edition

NOTE: The information in this article applies to the Japanese version(s) of Windows NT 4.0, Terminal Server Edition, Service Pack 4.

SYMPTOMS

The Remote Desktop Protocol (RDP) client window may stop responding (hang) while you are logging on to the Terminal Server. When this problem occurs, the window displaying the Terminal Server logo is displayed on the client desktop and logon does not proceed. After this problem occurs, no other clients can log on to the Terminal Server.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

WORKAROUND

To work around this problem, you can use the Terminal Server Tsadmin.exe administration tool to reset the client session to recover from this situation. You may have to reset several sessions until Terminal Server recovers completely. Resetting the client forces a termination of the client session.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Server, Terminal Server Edition, Service Pack 5.

Additional query words:

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0 SP4
Platform : winnt
Issue type : kbbug