ICA Clients Over Dial-Up Link Unexpectedly Disconnect

• Microsoft Windows NT Server version 4.0 SP4, Terminal Server Edition

SYMPTOMS

Terminal Server Independent Computing Architecture (ICA) clients may disconnect unexpectedly from Terminal Server over an ICA dial-up link.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0, Terminal Server Edition, service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   09/20/99  03:51p                27,056 Termdd.sys     Intel
   09/20/99  03:56p                47,312 Termdd.sys     Alpha 

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem was observed under the following configuration:

Terminal Server 4.0 Service Pack 4 (SP4) on a multiple-processor x86 computer running MetaFrame 1.8. The ICA clients connect using asynchronous connections to a modem pool on a Digiboard on the Terminal Server computer itself.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0 SP4
Platform : winnt
Issue type : kbbug