Terminal Server Hangs on Shutdown with GSNW or CSNW Installed

ID: Q243261

The information in this article applies to:

Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5, Terminal Server Edition

SYMPTOMS

Windows NT may stop responding (hang) during the shutdown and restart process if Client Services for NetWare (CSNW) or Gateway Services for NetWare (GSNW) is installed.

CAUSE

This problem is related to a timing issue in Nwrdr.sys.

NOTE: These symptoms may occur for a number of reasons. This hotfix is one possible solution and may or may not correct the problem.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0, Terminal Server Edition, service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date         Time     Size      File name   Platform
   ----------------------------------------------------
   10/05/1999   11:21a   156,272   Nwrdr.sys   i386
   10/05/1999   11:27a   279,728   Nwrdr.sys   Alpha

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0 SP4,4.0 SP5
Platform : winnt
Issue type : kbbug