Dr. Watson Error in CSRSS on Terminal Server Computer

ID: Q244927

The information in this article applies to:

Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you start a connection from a client, a Dr. Watson error in CSRSS may be generated on the Terminal Server computer. This causes a single session to not connect.

CAUSE

This behavior occurs because of an initialization timing issue in CSRSS during ClientThreadSetup. The first thread performs some of the initialization, but other threads may enter the code even though the first thread has not yet completed initialization.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time     Size      File name    Platform
   --------------------------------------------------
   10/29/99   2:06a   329,488   User32.dll   Intel
   10/29/99   2:12a   579,856   User32.dll   Alpha

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words:

Keywords : kb3rdparty kbenv kbbug4.00 kbfix4.00
Version : winnt:4.0
Platform : winnt
Issue type : kbbug