Administrators Are Unable to Add Either Local or Domain Printers

• Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition

SYMPTOMS

When you try to install a printer, you may receive a request for the appropriate printer driver files. After you click OK, you receive a message prompting you to provide the path to the needed information (.inf) files for that printer. When you try to provide the requested files from CD-ROM or a network share, you may be unable to do so.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server version 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 5.

Additional query words: tse4sp5fix

Keywords : kberrmsg kbprint
Version : winnt:4.0,4.0 SP4,4.0 SP5
Platform : winnt
Issue type : kbprb