Cannot Insert File Attachment From Locally Mapped Drive to Outlook Messages

ID: Q249255

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP5, Terminal Server Edition

SYMPTOMS

After you apply Windows NT 4.0 Service Pack 5 for Terminal Server and you are using Metaframe 1.8 or earlier, you may have trouble using the Insert File feature in Microsoft Outlook. You can insert files from the network, but if you connect to Terminal Server and try to insert a file from a locally mapped drive, you may receive any of the following error messages:

System can't find file specified.

Access denied.

CAUSE

This issue can occur because a regression with Mup.sys was introduced in Terminal Server Service Pack 5.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date       Time     Size      File name   Platform
   --------------------------------------------------
   12/28/99   01:45p   79.8 KB   Mup.sys     x86

If you do not have Microsoft Distrubited File service (DFS) installed , you can replace the Terminal Server Service Pack 5 version of the Mup.sys file with the Terminal Server Service Pack 4 version of the Mup.sys file.

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 Terminal Server Edition.

Additional query words: DFS

Keywords : kbenv kberrmsg kbtool kbbug4.00 kbfix4.00
Version : winnt:4.0 SP5
Platform : winnt
Issue type : kbbug