"STOP 0x0000001E" Error Message on Windows NT 4.0 Terminal Server Due to Pool Corruption

• Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition

SYMPTOMS

A computer that is running Windows NT Server 4.0, Terminal Server Edition, may trap with a "STOP 0x0000001e" error message, generally in Win32k.sys or Ntoskrnl.exe. The trapping thread is in the Winlogon process. The parameters vary, based on the specific location of the trap.

CAUSE

This behavior can occur if a pool header for a pool that was allocated with the Ussy pool tag is corrupted during the loading of a user profile. The corrupted pool is located in the Winstation pool space, preventing the use of Special Pool to track down the item causing the corruption.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0, Terminal Server Edition, service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

   Date      Time     Size      File name     Platform
   ---------------------------------------------------
   12/30/99  7:20PM   1245 KB   Win32k.sys    Intel 

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : ntstop kbbug4.00 kbfix4.00
Version : winnt:4.0,4.0 SP4,4.0 SP5
Platform : winnt
Issue type : kbbug