Intel SatisFAXtion Inaccessible: "Write Fault Error..."

ID: Q119566

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

After you turn off and then restart your system, the installed Intel SatisFAXtion internal fax modem is inaccessible. The following error message may appear

Write fault error writing comm<x> when attempting to access the fax modem from an MS-DOS prompt.

where <x> is the number of the serial port on which the modem is configured.

Also, when you try to dial in Hyperterminal, the system may stop responding (hang) or fail to dial without indicating any problem.

CAUSE

The Intel SatisFAXtion internal fax modem requires that its real-mode device drivers be loaded from the CONFIG.SYS and AUTOEXEC.BAT files at system startup.

RESOLUTION

Install the real-mode device drivers from the installation disks provided with the Intel SatisFAXtion internal fax modem card.

MORE INFORMATION

The Intel SatisFAXtion internal fax modem is manufactured by Intel Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Technical support for the Intel 200/400 SatisFAXtion fax modem is provided by Pure Data Satisfaxtion.

Additional query words: err msg 3rdparty powering down fax/modem

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