Print Screen Hangs Machine After Exiting Windows or WFWG

ID: Q121025

The information in this article applies to:

Microsoft Windows versions 3.1, 3.11
Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you are using the Novell IPXODI protocol stack and you quit Windows or Windows for Workgroups, your machine stops responding (hangs) when you press the Print Screen key.

Other problems can also occur when you press the Print Screen key with this configuration. These include the system rebooting, receiving an EMM exception error message, or receiving a

Divide by zero

error message.

CAUSE

Microsoft has confirmed this to be an incompatibility between the IPXODI stack and Windows/Windows for Workgroups. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

To work around these problems, use IPX.COM instead of IPXODI.COM.

Running WIN /N prevents these problems in Windows for Workgroups 3.11; however, it also results in the loss of all Windows for Workgroups and NetWare networking features.

MORE INFORMATION

Additional query words: 3.10 3.11 hangs crash hung unexpected vlm netx printscreen prtscr print-screen printscr printscrn prntscrn prtscrn

Keywords :
Version : WINDOWS:3.1,3.11
Platform : WINDOWS
Issue type :