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SYMPTOMSWhen you perform a full system backup with Conner Backup Exec version 2.1, some filenames appear garbled and the system stops responding (hangs). CAUSEConner Backup Exec 2.1 reads from the hard disk directly and sees long filenames. However, this program does not support long filenames and cannot successfully back up files that use long filenames. WORKAROUNDTo work around this behavior, use any one of the following methods:
MORE INFORMATIONThe third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.
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