Windows 95 Hangs on Compaq Computer with SafeStart Enabled

ID: Q132619

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you install Windows 95 on a Compaq Deskpro XL computer with the SafeStart feature enabled, the computer may stop responding (hang) after you restart the computer when SafeStart scans the system files.

CAUSE

Compaq's SafeStart feature is not compatible with Windows 95.

RESOLUTION

Disable the SafeStart feature on the Compaq Deskpro XL computer and then re- install Windows 95.

MORE INFORMATION

The SafeStart feature scans the system startup files and various other system files. When you upgrade from Windows 3.x with the SafeStart feature enabled, SafeStart generates a warning after you restart the computer that allows you to accept the changes made during the upgrade. Once all the changes have been accepted, SafeStart hangs while scanning the system files the next time you restart the computer.

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