Selecting Empty CD-ROM Drive for Backup Causes Backup to Hang

ID: Q132828

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you use the Compare or Restore commands in Windows 95 Backup, Backup may stop responding, and then you cannot quit the Backup applet.

CAUSE

You selected an empty CD-ROM drive for the backup operation.

RESOLUTION

To quit the Backup applet, press CTL+ALT+DELETE to bring up the Close Program dialog box. In the Close Program dialog box, click Backup, and then click the End Task button.

MORE INFORMATION

An empty CD-ROM drive can be selected for a backup operation; however, doing so can eventually cause the Backup applet to stop responding during a compare or restore operation.

When you first select an empty CD-ROM drive for a backup operation, you receive an error message. When you cancel the error message, if you do not also deselect the drive, the drive remains selected during a backup of other drives or files.

Although the backup operation appears to complete successfully, the Backup applet stops when you try to compare or restore the backup files.

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