Cannot Access MS Mail 3.2 from Delrina WinFax Pro 4.0

ID: Q134847

The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

When you log in to Microsoft Mail version 3.2, Delrina WinFax Pro may display the following error message:

Sign In Error: Incorrect Name/Password or not connected to Network
Microsoft Mail works correctly, but no MAPI-aware program can access it. Reinstalling Microsoft Mail does not resolve the problem.


CAUSE

You have installed one or more Microsoft Exchange component. Doing so replaces the original Mapi.dll file with the Windows 95 version of the file. Reinstalling Microsoft Mail does not replace the Mapi.dll file because the Microsoft Mail version is an older version.


RESOLUTION

To resolve this issue, follow these steps:

  1. Use the Add/Remove Programs tool in Control Panel to remove all the installed Microsoft Exchange components.


  2. Rename the Mapi.dll file to Mapi.old in the Windows\System folder.


  3. Reinstall Microsoft Mail.



MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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Last Reviewed: July 21, 1999
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