Can't Access Compact Disc If Wrong Speed Set in Windows 95

• Microsoft Windows 95
• Microsoft Publisher for Windows 95, version 3.0 on CD-ROM
• Microsoft Publisher for Windows, versions 2.0 on CD-ROM, 2.0a on CD-ROM
• Microsoft PowerPoint for Windows 95, version 7.0
• Microsoft Office for Windows 95, version 7.0
• Microsoft Office for Windows, versions 4.2-CD, 4.3-CD

SYMPTOMS

If you install Publisher or Office from compact disc under Windows 95, you may receive one of several error messages similar to:

D:\ is not accessible.

The device is not ready.

CAUSE

These problems can occur if Windows 95 Setup did not correctly identify which CD-ROM drive you have. If Windows 95 can't identify your CD-ROM drive, it will optimize the access pattern for a quadruple-speed drive. If you do not have a quadruple-speed drive, you can get a variety of errors trying to install or run programs from a compact disc.

RESOLUTION

1. Using the right mouse button, click the My Computer icon and then click Properties.



2. Click the Performance tab and click File System.



3. Click the CD-ROM tab.



4. Choose the entry from the Optimize Access Pattern For list that most closely matches your CD-ROM drive. The available choices are:

   No read-ahead
   Single-speed drives
   Double-speed drives
   Triple-speed drives
   Quad-speed or higher




5. Click OK.



6. Restart Windows 95.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

For additional information, please see the following article in the Microsoft Knowledge Base:

Q137562 PUB3: Publisher Setup Is Slow or Stopped Responding

Additional query words: 3.00 2.00 powerpoint w_powerpt powerpt powerpnt w_office msoffice office mspub w_mspub hang lock freeze setup access retry cancel install installation 95

Keywords : kbenv kbhw kbtshoot
Version : WINDOWS:3.0 on CD-ROM,4.2-CD,4.3-CD,7.0; :2.0 on CD-ROM,2.0a on CD-ROM; Win95:7.0
Platform : Win95 WINDOWS
Issue type : kbprb