"The Port Is Already Open" Starting Microsoft Exchange
ID: Q137933
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The information in this article applies to:
SYMPTOMS
When you start Microsoft Exchange, you may receive the following error
message:
Internet Mail: The port is already open
After you click OK, Microsoft Exchange runs correctly.
You may also receive a "Port already in use" error message when you sign
in to MSN, The Microsoft Network, and click Yes when you are prompted "You
have new mail, would you like to read it now?".
CAUSE
This behavior can occur when you have the Microsoft Fax and Internet Mail
information services installed in the same profile.
RESOLUTION
To work around this behavior, use any one of the following methods:
- Click OK whenever you receive the error message. It may then be
necessary to click anywhere in the Microsoft Exchange window to make
the Microsoft Exchange window the active window.
- Set up separate profiles for Microsoft Fax and Internet Mail.
- Use the following steps to set the Internet Mail information service
so that it does not automatically check for new messages:
- In Control Panel, double-click the Mail And Fax icon.
- Click Show Profiles.
- Click the profile that includes Internet Mail and Microsoft Fax.
- Click Internet Mail, and then click Properties.
- On the Connection tab, click the "Work offline and use Remote Mail"
check box to select it.
- Click OK.
- If Microsoft Exchange is running, click Exit And Log Off on the
File menu.
- If you receive a "Port already in use" error message when you start
MSN, remove Microsoft Exchange and Microsoft Fax and then reinstall
them with correct settings.
- Move Microsoft Fax to the end of the delivery order. To do so, follow
these steps.
- In Exchange, click Options on the Tools menu, and then click the
Delivery tab.
- In the "Recipient addresses are processed by these information
services in the following order" box, use the arrow buttons to
move Microsoft Fax Transport to the bottom of the list, and then
click OK.
- Quit and then restart Exchange.
STATUS
Microsoft is researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
Additional query words:
com service provider ol97 ol98
Keywords : kberrmsg win95 wincomm awfax
Version : 95
Platform : WINDOWS
Issue type : kbprb
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