Canceling Print Job Causes Next Job to Be Printed Incorrectly

ID: Q138514

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you send a large print job to a Hewlett Packard (HP) LaserJet printer and then cancel the print job, the first page of the next document that is printed may not be printed correctly.

CAUSE

Windows 95 was unable to successfully reset the printer after you canceled the original print job. HP LaserJet 4- and 5-series printers cannot be reset by software.

RESOLUTION

To prevent this problem from occurring, do not cancel large print jobs before they are completely printed when you are printing to an HP LaserJet 4- or 5-series printer.

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