System Hangs When You Quit Windows with Heavy Network Traffic

ID: Q139623

The information in this article applies to:

Microsoft Windows versions 3.1, 3.11
Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you are using a real-mode network client, such as the Novell VLM or NETX network client, or the Banyan Vines real-mode network client, the screen may turn black and leave the pointer flashing in the upper-left corner when you attempt to quit Windows. After several minutes, you may receive the following error message:

General failure reading device NETWORK

This problem occurs independent of the type of computer and network interface card you are using and independent of the real-mode network client you are using.

CAUSE

This is a known problem with Windows and Windows for Workgroups version 3.1 and later that occurs when network traffic is unusually heavy.

STATUS

Microsoft has confirmed this to be a problem in Windows versions 3.1 and 3.11 and Windows for Workgroups versions 3.1 and 3.11. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: hang compaq drop

Keywords : win31 wfwg
Version : WINDOWS:3.1,3.11
Platform : WINDOWS
Issue type :