Cannot Type User Name or Password Logging on as a Different User

ID: Q140257

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

If you add a new keyboard layout while user profiles are enabled, and then choose the "Close all programs and log on as a different user" option in the Shut Down Windows dialog box, the keyboard may stop responding (hang).

CAUSE

User.exe creates a window/queue for the login box so early that the system does not realize it is using an unusable language. The language is unusable because the other language files have not been loaded yet.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

This fix should have the following file attributes or later:


   USER.EXE  version 4.00.951  dated 10/26/95 9:51am  461,984 bytes

This update is currently available in the following localized versions:

English

French

German

Dutch

Brazilian Portuguese

To work around this problem, restart your computer after you add a new keyboard layout. To do so, click Start, click Shut Down, click Shut Down, and then click OK.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95 and OEM Service Release 2 (OSR2). An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

This issue is resolved in Microsoft Windows 98.

MORE INFORMATION

For additional information about issues resolved by updates to this component, please see the following article in the Microsoft Knowledge Base:

Q180727 Error Message: Property or Method Not Found

Q182053 BUG: LSTRCMP and LSTRCMPI May Fail with Non-US Regional Settings

For additional information about Windows 95 updates, please see the following article in the Microsoft Knowledge Base:

Q161020 Implementing Windows 95 Updates

Additional query words:

Keywords : kbenv win95
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb