No Response Dialing Another Computer with Chat

• Microsoft Windows 95
• Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you try to dial another computer using the Chat tool (Winchat.exe), you may receive the following message:

   The other computer did not respond 

CAUSE

You may receive the above message for any of the following reasons:

• There is no one at the other computer to answer.



• You are not logged on to the network.



• The other computer is not logged on to the network.



• The two computers are not configured to use a common network protocol.



• When you dialed the other computer, you typed an extra space at the end of the computer name.



• The other computer is running Windows 95 and Netdde.exe has not been run on that computer during this session.

RESOLUTION

To resolve the problem, follow these steps:

1. Make sure that someone is available at the other computer to answer.



2. Make sure both computers are logged on to the network.



3. Double-click the Network icon in Control Panel on each computer, and make sure there is a common network protocol in the list of installed network components.



4. Make sure that you do not type an extra space at the end of the name of the computer you are calling.



5. If you are using Windows 95, you must run Netdde.exe before you can receive a chat. When you run Winchat.exe, it automatically starts Netdde.exe. However, if you have not run Winchat.exe during a session, Netdde.exe is not loaded and Chat cannot notify you that another user is calling. You may want to place a shortcut to Netdde.exe in your Startup folder to prevent this. For information about creating shortcuts, search for "shortcut" in Windows 95 Help.
   
   NOTE: If you are using only the Microsoft Client for NetWare Networks, NetBIOS must be enabled in the properties for the IPX/SPX protocol for Netdde.exe to load.

Additional query words: 3.10 3.11

Keywords : kbtool win95 wfwg
Version : WINDOWS:3.1,3.11,95
Platform : WINDOWS
Issue type :