Mouse Systems Driver May Cause Windows Protection Error

ID: Q143053

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you restart your computer after installing Windows 95 or making a system change that requires the computer to be restarted, you may receive the following error message:

While Initializing Device IOS: Windows Protection Error

Or, you may receive a general protection (GP) fault error message in Gui.exe.

CAUSE

This error can occur if the Mscmouse.com driver by Mouse Systems is being loaded in the Autoexec.bat file, or if Gui.exe is being loaded from the "load=" line in the Win.ini file.

RESOLUTION

Remove the Mscmouse.com line in the Autoexec.bat file and then install the Mouse Systems driver update available from the Mouse Systems BBS.

Use any text editor (such as Notepad) to open the Win.ini file in the Windows folder and remove the Gui.exe entry from the "load=" line. Save the Win.ini file, close it, and then restart your computer.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q135888 Windows 95 CD-ROM Mouse.txt file

Q60782 Hardware and Software Third-Party Vendor List, Q-Z

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: gpf

Keywords : win95
Version : 95
Platform : WINDOWS
Issue type :