Add Printer Wizard Does Not Run

ID: Q152187

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you double-click the Add Printer icon in the Printers folder, nothing may happen.

CAUSE

This behavior can occur if either or both of the following files are missing or damaged:

Msprint.dll

Msprint2.dll

RESOLUTION

If these files exist on the hard disk, rename them. Then, extract new copies of these files from your original Windows 95 disks or CD-ROM to the Windows\System folder. The Msprint.dll file and the Msprint2.dll file are located in the Precopy1.cab cabinet file.

For additional information about using the Extract tool, please see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

MORE INFORMATION

This behavior can also occur if the Windows\Inf folder is missing or damaged. To resolve this issue, extract all the .inf files from the Precopy2.cab file to the Windows\Inf folder. For information about using the Extract tool, see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

Other files that are accessed when you activate the Add Printer Wizard include:

Setupx.dll

Setup4.dll

Mmci.dll

Iosclass.dll

Rundll32.exe

Sysclass.dll

Additional query words: hangs

Keywords : kbprint kbtool win95
Version : 95
Platform : WINDOWS
Issue type :