"Fatal Exception 0E" May Occur During Critical Suspend

• Microsoft Windows 95
• Microsoft Windows 95 OEM Service Release version 1

SYMPTOMS

On a computer equipped with advanced power management (APM), a "Fatal Exception 0E" error may occur in VPOWERD if a critical suspend occurs while the computer is already in the process of suspending normally.

CAUSE

The Windows 95 power-management driver does not properly handle a new critical suspend request while it is processing a normal suspend request.

RESOLUTION

This issue is resolved by the following updated file for Windows 95, and later versions of this file:

   VPOWERD.VXD  version 4.00.952  dated 11/13/96  19,693 bytes 

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

This issue does not occur in Microsoft Windows 98.

MORE INFORMATION

This issue may occur if you manually suspend the computer when the computer's battery is critically low. Under such conditions, the low- battery condition could cause a critical suspend request to be issued by the computer's BIOS. If a critical suspend request is issued while Windows 95 is already processing the normal suspend request, the problem can occur.

For additional information about issues resolved by updates to this component, please see the following articles in the Microsoft Knowledge Base:

Q153395 Error Message: "Exception 0E in VPOWERD" During First Boot

Q161020 Implementing Windows 95 Updates

Keywords : kberrmsg kbhw osr1 win95
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb