Cannot Connect to Remote Access Server with Dial-Up Networking

• Microsoft Windows 95

SYMPTOMS

When you use Dial-Up Networking in Windows 95 to dial into a remote network, you may receive the following error message:

Cannot negotiate a compatible set of networking protocols

CAUSE

This problem can occur when Rasapi32.dll is unable to unload the session management module (SMM) if it returns an error during the early phase of the authentication process.

RESOLUTION

This issue is resolved by the following updated files for Windows 95, and later versions of these files:

   RASAPI32.DLL  version 4.00.951  dated 11/9/95  147,456 bytes
   PPPMAC.VXD    version 4.00.951  dated 11/9/95  135,288 bytes 

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

This issue is resolved in Microsoft Windows 98.

MORE INFORMATION

This problem seems to occur more often when you are attempting to connect to MSN, The Microsoft Network, but can also occur when you are connecting to other remote access servers.

For additional information about issues resolved by updates to these components, please see the following articles in the Microsoft Knowledge Base:

Q165402 Windows 95 Update to Encrypt Passwords in Memory

Q149396 Cannot Change Expired Windows NT Password with DUN

Q140460 Dial-Up Networking Does Not Obtain an IP Address

Q154434 Err Msg: No Domain Server Was Available to Validate...

Q161020 Implementing Windows 95 Updates

Additional query words: connectoid ppp chap

Keywords : kberrmsg kbnetwork dun win95 msnconnect
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb