Fatal Exception Error Running Add New Hardware Wizard

ID: Q166047

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

After you install the Hewlett-Packard (HP) OfficeJet Series 300 printer driver and Device Manager software, any attempt to detect new hardware using the Add New Hardware Wizard may cause a fatal exception error 06, 0E, 0C, or 0D.

CAUSE

The HP OfficeJet Series 300 Device Manager contends with Windows 95 for control of Plug and Play.

RESOLUTION

Start the Close Program dialog box by pressing CTRL+ALT+DELETE. Click HPOJDMAN in the list of tasks, and then click End Task.

STATUS

Contact Hewlett-Packard Technical Support for more information.

MORE INFORMATION

The problem occurs only when the HP OfficeJet Series 300 Device Manager (Hpodjman.exe) is running. The HP installation process sets up a shortcut in the Startup folder that runs "Hpojdman.exe /AUTOPROMPT." This causes Hpojdman.exe to run in the background.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.

Keywords : kb3rdparty kbhw win95
Version : 95
Platform : WINDOWS
Issue type :