"Fatal Exception 0E" Error Message When Running McAfee VirusScan

ID: Q177672

The information in this article applies to:

Microsoft Windows 95
Microsoft Windows 95 OEM Service Release version 2

SYMPTOMS

When McAfee VirusScan95 with VShield scanning software detects a virus on your computer, you may receive the following error message:

A fatal exception 0E has occurred at 0028:C0003C72 in VXD VMM(01) + 00002C72. The current application will be terminated.

NOTE: In addition to this error message, your computer may stop responding (hang) or restart when a virus is detected.

CAUSE

This behavior can occur if your video adapter uses the Tseng Labs ET6000 chip set.

RESOLUTION

Upgrade to Release 6, version 4.03.4800 or later of the Tseng Labs ET6000 video adapter driver for Windows 95. To obtain this driver, contact Tseng Labs.

MORE INFORMATION

When McAfee VirusScan95 detects a virus, it switches to MS-DOS mode. The video adapter drivers for the Tseng Labs ET6000 chip set do not handle this change correctly.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: display

Keywords : kbdisplay kberrmsg osr2 win95
Version : WINDOWS:95
Platform : WINDOWS
Issue type :