Err Msg: The Microsoft Dial-Up Adapter Is Not Installed...

ID: Q180143

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you attempt to connect to a remote computer after you install the Dial-Up Networking 1.2 Upgrade, you may receive the following error message:

The Microsoft Dial-Up Adapter is not installed or is not responding properly. In the Network section of the Control Panel, remove the driver and add it again.

When you click OK, you may receive one or more of the following error messages:

Rnaapp.dll caused an invalid page fault in Rnaapp.dll

Explorer caused an invalid page fault in Rnaui.dll

Rnaapp.dll caused an invalid page fault in Kernel32.dll

CAUSE

These error messages can occur if the Rasapi32.dll file is not updated properly when you install the Dial-Up Networking 1.2 Upgrade.

Note that the Rasapi32.dll file included in the Dial-Up Networking 1.2 Upgrade is version 4.00.1537.

RESOLUTION

To resolve this issue, rename the Rasapi32.dll file located in the Windows\System folder, and then install the Dial-Up Networking 1.3 Upgrade.

For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming files" topic.

MORE INFORMATION

For information about the Dial-Up Networking 1.3 Upgrade, please see the following article in the Microsoft Knowledge Base:

Q191494 Dial-Up Networking 1.3 Upgrade Available

Additional query words: dun

Keywords : kbenv kberrmsg kbnetwork win95
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb