Entering Suspend Mode While in Standby Mode Hangs USB Computer

ID: Q189284

The information in this article applies to:

Microsoft Windows 95 OEM Service Release version 2.1
Microsoft Windows 95 OEM Service Release version 2.5

SYMPTOMS

When you are using Windows 95 OEM Service Release 2.1 or 2.5 with Universal Serial Bus (USB) support, your computer may stop responding (hang) if you put the computer in Standby mode and then immediately put the computer in Suspend mode by pressing a function key or closing the lid of your laptop computer.

RESOLUTION

A supported fix for Windows 95 OEM Service Release 2.1 and 2.5 that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem. To resolve this problem immediately, contact Microsoft Technical Support to obtain the fix.

For a complete list of Microsoft Technical Support phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

This fix for Windows 95 OEM Service Release 2.1 and 2.5 should have the following file attributes (or later):


   File name     Version    Date      Time      Size
   ---------------------------------------------------------
   Usbhub.sys    4.03.1218  7/1/98    12:14am   28,528 bytes

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95 OEM Service Release 2.1 and 2.5.

Keywords : kbenv kbhw win95
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb