Computer Stops Responding When Smart Card Is Ejected

ID: Q192797

The information in this article applies to:

Microsoft Windows 95 OEM Service Release versions 2, 2.1, 2.5
Microsoft Windows 95

SYMPTOMS

If your computer contains a Small Computer Systems Interface (SCSI) device (such as a hard disk or CD-ROM) and a PC Card (PCMCIA) Smart Card reader, your computer may intermittently stop responding (hang) if you remove a Smart Card from the PC Card Smart Card reader.

CAUSE

This problem can occur if the Diskvsd.vxd virtual device driver unloads disk devices incorrectly when another device removal is detected.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem. To resolve this problem immediately, contact Microsoft Technical Support to obtain the fix.

For a complete list of Microsoft Technical Support phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

This fix for Windows 95 and Windows 95 OEM Service Release 2, 2.1, and 2.5 should have the following file attributes or later:


   File name    Version    Date    Time     Size
   -----------------------------------------------------
   Diskvsd.vxd  4.00.1113  9/8/98  11:13am  10,223 bytes

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95 and Microsoft Windows 95 OEM Service Release 2, 2.1, and 2.5.

This problem is resolved in Microsoft Windows 98.

Additional query words: freeze freezes lock locks up hangs

Keywords : kbenv osr2 win95
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb