Problems After You Install Winzip Version 6.3 or 7.0

ID: Q196480

The information in this article applies to:

Microsoft Windows 95

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

While you are running Windows Explorer, a Microsoft Office version 7.0 for Windows 95 program, or a Microsoft Office 97 program, you may receive the following error message:

Explorer
This program has performed an illegal operation and will be shut down.

If you then click Details, you may receive the following error message:

Explorer caused an invalid page fault in module <unknown> at:<address>

CAUSE

This problem can occur if all of the following conditions exist:

You installed Winzip version 6.3 or 7.0 on your Windows 95-based computer.

You installed Internet Explorer version 4.0 but did not install the Windows Desktop Update component.

RESOLUTION

To resolve this issue, use either of the following methods:

Method 1

Install the Windows Desktop Update component. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

Q165695 How to Add or Remove Windows Desktop Update

Method 2

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Use Registry Editor to delete the following registry key:


   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ 
      AlwaysUnloadDLL

MORE INFORMATION

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords : kb3rdparty kberrmsg win95 winshell
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb