User Profiles Not Copied to Server with Updated Mprserv.dll File

ID: Q198035

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

On a computer running Windows 95 and configured for user profiles on a Microsoft or Novell NetWare network, user profile may not be copied to the server as expected when you log off the network.

CAUSE

This problem can occur if the Mprserv.dll file version 4.00.959 or later is installed on the computer running Windows 95.

For additional information on updated versions of Mprserv.dll that can cause this problem, see the following article in the Microsoft Knowledge Base:

Q184838 OLE Problems Using MSNDS Are Not Resolved By NWNP32 Update

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix for Windows 95 (all releases) should have the following file attributes or later:


  File name     Version    Date      Size
  ------------------------------------------------
  Mprserv.dll   4.00.961   12/01/98  127,488 bytes

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Windows 95.

This problem is resolved in Microsoft Windows 98.

MORE INFORMATION

For additional information about issues resolved by updates to this component, please see the following articles in the Microsoft Knowledge Base:

Q184838 OLE Problems Using MSNDS Are Not Resolved By NWNP32 Update

Q181869 Desktop Folders Are Not Deleted Under Roving Profiles

Q181868 Config.pol File Attributes Change After Supervisor Logs On

Q175086 Regional Settings Specified in User Profile Are Not Applied

Q174979 Screen Saver Password Is Not Changed with Domain Password

Q172647 Server Copy of User Profile May Be Overwritten By Local Copy

Q165402 Windows 95 Update to Encrypt Passwords in Memory

For additional information about Windows 95 updates, please see the following article in the Microsoft Knowledge Base:

Q161020 Implementing Windows 95 Updates

Additional query words:

Keywords : win95
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb