Incorrect Old Password When Updating Multiple Passwords

ID: Q236881

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

If you log on to two or more network providers, after you successfully log on to the primary provider, your secondary provider may generate a message that says you need to change your password. Windows 95 prompts you with a Change Password dialog box, and then uses the old and new passwords that you provide to synchronize your updated password on all password providers. After your primary provider password is updated successfully, you may receive the following error message:

Your old password is incorrect. Try typing it again.

Also, this problem may occur even if your old password is correct, and your secondary provider may have successfully updated your password. However, your logon to the secondary network provider may be disconnected without any notice or error message.

CAUSE

This problem can occur when password caching has been disabled, and the Mprserv.dll file has been updated to version 4.00.952-4.00.962.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time    Version      Size            File name 
   ----------------------------------------------------------
   03/23/99  7:20pm  4.0.0.963    126,976 bytes   Mprserv.dll

To work around this problem, enable password caching. For information bout how to do so, please see the following articles in the Microsoft Knowledge Base :

Q137826 Disabling Password Caching and Changing Passwords

Q140709 How to Cache Your Windows NT Domain Password in Windows 95/98

STATUS

Microsoft has confirmed this to be a problem in Windows 95.

MORE INFORMATION

The problem can occur regardless of which network provider is the primary provider. For example, this problem can occur if your primary logon provider is set to Novell, and your Microsoft Windows NT domain password has expired. This problem can also occur if your primary logon provider is a Windows NT domain, and your Novell password has expired. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: login

Keywords : kbenv kberrmsg kbnetwork kbui win95
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb