Err Msg: Internet Explorer Cannot Open the Internet Site URL...

ID: Q239699

The information in this article applies to:

Microsoft Windows 95
Microsoft Internet Explorer version 5 for Windows 95

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you view a Web site, after you install the Dial-Up Networking 1.3, or Winsock 2 update to Windows 95, Internet Explorer may intermittently return the following error message:

Internet Explorer cannot open the internet site URL:web address the connection to the server was reset.

CAUSE

This issue can occur because Dial-Up Networking and Winsock 2 include RFC 1323 implementations of Time Stamp and Window sizing information in the TCP/IP header. If the Web Server that you are connecting to or a router that your requests pass though do not recognize RFC 1323 options, it may reset the connection.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this issue, add an MSTCP registry key to the following registry key (if the MSTCP key does not already exist):

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

Then, add a DWORD value named TCP1323Opts with a data value of 0 (zero) to the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSTCP

MORE INFORMATION

This option is disabled by default in Windows 98.

Additional query words: ws2, slow, dun13.

Keywords : kberrmsg win95 msiew95
Version : WINDOWS:5,95
Platform : WINDOWS
Issue type : kbprb