COM Internet Services Do Not Work Without ProxyOverride Entry

ID: Q243220

The information in this article applies to:

Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows 98 Second Edition

SYMPTOMS

After you install Microsoft Internet Explorer version 5 on a computer running Windows 95 or Windows 98, or if you are running Windows 98 Second Edition, you may receive the following error message from COM Internet Services:

The remote server machine does not exist or is unavailable (Error 462)

CAUSE

This behavior can occur if you clear the Bypass proxy server for local intranet access check box in Internet Explorer options.

In Internet Explorer 4.x, clearing the Bypass proxy server for local internet access check box sets the following registry value to null:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyOverride

In Internet Explorer 5, the ProxyOverride value is deleted. The Remote Procedure Call (RPC) protocol flags an error condition when it cannot find the ProxyOverride key in the registry.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date        Time    Version      Size    File name     Platform
   ---------------------------------------------------------------
   09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 95 
                                                          (retail)
   09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 95 
                                                          OSR 2-2.5
   09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 98 
                                                          (retail)
   09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 98
                                                          Second Edition

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbenv osr2 win95 win98 win98se
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb