General Protection Fault When Browsing for Device Drivers

ID: Q245583

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When Windows detects a new Plug and Play device in your computer and you are prompted to locate the device drivers, you may receive one of the following error messages:

An Exception OD has occurred at memory address

-or-

Msgsrv32 has caused a General Protection Fault in module Kernel32

-or-

Msgsrv32 caused an invalid page fault in Msgsrv32.dll

-or-

MSGSRV32 caused an invalid page fault in module Kernel32.dll

NOTE: You can also receive these error messages if you refresh Device Manager, and then browse to install the drivers of any detected device.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   File name      Version      Date
   ----------------------------------------
   MSGSRV32.EXE   4.0.0.1112   Jan 12, 1999

STATUS

This issue does not occur in Windows 98.

Additional query words:

Keywords : kberrmsg win95
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb