Norton Desktop v1.0 Conflicts with SoundBlaster

ID: Q82365

The information in this article applies to:

Microsoft Windows versions 3.1, 3.11

SYMPTOMS

After you install version 1.0 of Norton Desktop for Windows, and you restart Windows, the following error message may be displayed if you also have a Creative Labs SoundBlaster sound card installed:

The SoundBlaster 1.5 driver requires the Windows 3.1 version of VDMAD.386 to work correctly. An incorrect version is currently in use. Change the DEVICE= line in SYSTEM.INI to: DEVICE=*VDMAD, then restart your system."

RESOLUTION

Follow the instructions in the message to solve the problem.

MORE INFORMATION

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbsetup kbsound kb3rdparty kbmm
KBSubcategory: win31

Additional query words: 3.10 sonic ndw VDMAD sound blaster 3.11

Keywords :
Version : WINDOWS:3.1,3.11
Platform : WINDOWS
Issue type :