Unable to Set Up Printer in Control Panel

• Microsoft Windows versions 3.1, 3.11

SYMPTOMS

When you try to add additional printers to Windows, you receive the following message:

The information file is damaged or not in the system directory. Copy the control.inf file from disk #1 ...

RESOLUTION

• Delete all *.INF (information) files from the Windows directory. NOTE: Do not delete any *.INF files from the Windows SYSTEM subdirectory.
  
  This error occurs if the *.INF files were placed in the Windows directory erroneously. This could occur due to user error, or third- party installation programs.



• Re-creating the WIN.INI file may also help correct this error. For more information about rebuilding the WIN.INI file, query on the following words in the Microsoft Knowledge Base:

  create and win.ini and without and third-party




• Open the SYSTEM.INI file in a text editor (such as Windows Notepad) and add a semicolon preceding the Device=SYMEVNT.386 line to disable it:

  
  ;Device=SYMEVNT.386   ;Added By NU8 

  Restart Windows to make this change take effect. Disabling this statement does not allow Norton Utilities to run properly while in Windows.
  
  NOTE: SYMEVNT.386 is a device driver provided with Norton Utilities and Norton AntiVirus. Symantec has released a new version of this file that may correct this error. Download file NU8DRV.EXE from the Symantec bulletin board service (BBS).

Additional query words: 3.10 inf

Keywords :
Version : WINDOWS:3.1,3.11
Platform : WINDOWS
Issue type :