IBM 4019/4029 Prints Incorrectly or Gives Font Error Message

ID: Q84495

The information in this article applies to:
  • Microsoft Windows versions 3.1, 3.11
  • Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a

SYMPTOMS

In Microsoft Word for Windows, the second time you print a document formatted with TrueType fonts using the IBM4019.DRV printer driver version 3.0, 3.04, or 3.08 or the IBM4029.DRV printer driver version 3.02, the output is incorrect or garbled. In addition, the following error message appears as a font error on the printer's control panel:

Status 4
NOTE: The first time you print using this configuration, the output is correct and no error message appears.


CAUSE

This is caused by a problem in the printer driver.


RESOLUTION

To permanently resolve this problem, obtain an updated driver from Lexmark (IBM). The problem was corrected and does not occur in driver versions 4.x. The updated version is available from Lexmark (IBM) technical support or from the Lexmark Bulletin Board (BBS). This driver is developed and support by Lexmark.

As a temporary workaround, do one of the following:

  • If you select the TrueType Fonts as Graphics check box in the printer driver dialog box, you can TrueType fonts on the IBM Laser Printer 4019 printer with your current version of the driver. To do this, follow these steps:

    1. From the File menu in the application you are working in, choose Printer Setup.


    2. Choose the Setup button.


    3. Select the TrueType Fonts As Graphics check box.


    4. Choose the OK button to save your changes.


    The drawback to this solution is that the printing speed is slower when TrueType fonts are printed as graphics.


    • - OR -

  • Switch the IBM 4019 or IBM 4029 to Hewlett-Packard (HP) LaserJet Series II emulation mode and use the HP LaserJet Series II printer driver in the Printer Setup dialog box. If you use this solution, clear the TrueType Fonts As Graphics check box in the printer driver dialog box. The advantage to this solution is that you do not lose printing speed.


Additional query words: w4wprint ttf w4wfont w4werror errmsg err msg 1.00 1.10 1.10a 2.00 2.00a 3.10 3.11 garbage laserprinter

Keywords :
Version : WINDOWS:1.0,1.1,1.1a,2.0,2.0a,3.1,3.11
Platform : WINDOWS
Issue type :


Last Reviewed: December 2, 1999
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