Garbled, Incomplete, or Broken Printing on Novell Network

ID: Q86055

The information in this article applies to:
  • Microsoft Windows versions 3.1, 3.11

SYMPTOMS

When you print large and/or graphically intensive files on a Novell NetWare 3.11 shared printer, the output may appear garbled, incomplete, or it may contain form feeds.


CAUSE

These problems may be caused by a PSERVER.NLM file dated earlier than 1/9/92. This file is located in the NetWare SYSTEM subdirectory.


WORKAROUND

You need to update the PSERVER.NLM file.

The current version is available on CompuServe, or from Novell. To download the file from CompuServe, do the following:

  1. At the CompuServe ! prompt, type go novell.


  2. From \\NOVLIB\LIB#6, download PSERV1.ZIP.


The ZIP file contains five files. Replace the old PSERVER.NLM file with the new one.

To obtain phone numbers for Novell, query on the following words in the Microsoft Knowledge Base:
Novell and phonebook


MORE INFORMATION

With Novell NetWare 3.11, each print job creates a file. The file is sent to a share that has a 3K buffer, segmented in 512 bytes. A pointer is used to keep track of where the print job file should continue after each dump of the 3K buffer. On very large and/or graphically intensive jobs, this pointer may go past the 3K barrier, thus pointing to another area on the net drive containing the print files. This causes the garbled output.

Additional query words: 3.10 garbage characters novell winword 3.11 WIN31 kbnetwork

Keywords :
Version : WINDOWS:3.1,3.11
Platform : WINDOWS
Issue type :


Last Reviewed: December 2, 1999
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