Duplex Printing Fails on HP LaserJet Series IID

ID: Q88904

The information in this article applies to:
  • Microsoft Windows 3.1
  • Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD

SYMPTOMS

If you print a page in duplex mode when one page is formatted for landscape and the other page is formatted for portrait orientation, each page prints on a separate piece of paper instead of on the same piece of paper. This problem occurs when you use the HPPCL.DRV printer driver version 1.1 and the Universal Printer Driver versions 3.1 or 3.1.1, for Microsoft Windows version 3.1, to print on a Hewlett-Packard (HP) LaserJet Series IID printer.

NOTE: If you print a document in duplex mode and each pair of pages is formatted for the same orientation, the document prints correctly, even if the document contains both landscape and portrait formatting. The only situation in which duplex printing fails is when the pages are not formatted for the same orientation.


STATUS

Microsoft has confirmed this to be a problem with version 1.1 of HPPCL.DRV and the Universal Printer Driver versions 3.1 and 3.1.1, for Windows version 3.1. We are researching this problem and will post new information here as it becomes available.


MORE INFORMATION

Steps to Reproduce Problem

  1. Create a new Word for Windows document.


  2. From the File menu, choose Print Setup. Select the HP LaserJet IID and choose the Setup button.


  3. Choose the Options button. In the Duplex Printing box, select Long Edge or Short Edge and choose the OK button three times.


  4. Type Page One Portrait.


  5. From the Format menu, choose Page Setup. Select Size and Orientation. Select Portrait and choose the OK button.


  6. From the Insert menu, choose Break. Select Next Page and choose the OK button.


  7. Type Page Two Landscape.


  8. From the Format menu, choose Page Setup. Select Size and Orientation. Select Landscape in the Orientation box and select This Section in the Apply To box. Choose the OK button.


  9. Print the document. Note that each page prints on a different piece of paper instead of duplexed on the same page.


Additional query words: 2.00a 2.00a-CD w4wprint win31 3.10 split wrong different

Keywords :
Version : WINDOWS:2.0,2.0a,2.0a-CD,3.1
Platform : WINDOWS
Issue type :


Last Reviewed: December 3, 1999
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