Windows Err Msg: Drivers Require an Updated Version...

ID: Q89168

The information in this article applies to:
  • Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11

SYMPTOMS

If you try to install updated sound card drivers in Windows, you may receive the following error message:

These drivers require a newer version of Windows 3.1


CAUSE

This error message occurs under the following circumstances:

  • You attempt to add updated sound card drivers designed for Windows 3.1 to Windows 3.0 with multimedia extensions.


  • You have installed both Norton Desktop for Windows and Berkeley System's After Dark screen saver on Windows 3.1. Norton Desktop and After Dark add virtual device drivers (VxDs) in the [386ENH] section of the SYSTEM.INI file. These drivers can cause the error message to occur.


  • You have a tape drive, SCSI drive, or other hardware device installed on the system, and that device is using the same DMA channel as the sound card.



WORKAROUND

Troubleshooting Steps

To correct this problem, follow these troubleshooting steps:

  1. If this error message occurs under Windows 3.0, install the drivers that were provided by the manufacturer for use with the Windows 3.0 multimedia extensions, or check with the manufacturer to make sure that the drivers were intended to be used with Windows 3.0.


  2. Make sure that no terminate-and-stay-resident (TSR) programs or device drivers are loading in the CONFIG.SYS and AUTOEXEC.BAT files that may be conflicting with Windows. For more information, query on "clean boot" in the Knowledge Base.


  3. Run Windows in standard mode (use the WIN /S command), then try installing the drivers for the sound card.


  4. If the problem still occurs in standard mode, make sure there is no conflict between the sound card and another hardware device. For more information on configuring the sound card, consult the manufacturer.


  5. If there is no hardware conflict, try reinstalling Windows 3.1 into a new directory. Make sure that no third-party applications (for example, Norton Desktop or After Dark) are installed on top of Windows. Then try adding the drivers for the sound card.


Norton Desktop for Windows and Berkeley Systems' After Dark are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: ndw 3.00 3.00a 3.10 3.11 afterdark NDT desk top 3rdparty sound blaster tshoot Soundblaster

Keywords : win31 win30 mmwin windrv
Version : WINDOWS:3.0,3.0a,3.1,3.11
Platform : WINDOWS
Issue type :


Last Reviewed: September 28, 1999
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