System Hangs with SuperPrint and Windows

• Microsoft Windows versions 3.1, 3.11
• Microsoft Word for Windows, version 2.0

SYMPTOMS

If you use SuperPrint 2.0 with Microsoft Windows version 3.1, three problems may occur:

• If you install Windows 3.1 over an existing copy of Windows 3.0 with SuperPrint installed, your system may stop responding (hang) if the Queue For Later check box is selected under Control Panel. When the SuperPrint driver is installed, True Type fonts are unavailable.
  
  NOTE: This problem affects Microsoft Word for Windows 2.0 also.



• When you install SuperPrint 2.0 in Windows 3.1, your system may hang.



• You cannot print to a Hewlett-Packard (HP) LaserJet printer.

CAUSE

Zenographics SuperPrint requires version 2.2 or later for full compatibility with Microsoft Windows 3.1.

WORKAROUNDS

The following suggestions correspond to the symptoms described above: To disable the Queue For Later option, follow these steps:

1. Run Windows Control Panel, and choose the Printers icon.



2. Choose Configure, then choose Setup.



3. Clear the Queue For Later check box.



4. Edit your WIN.INI file and remove the SuperPrint entries from the LOAD= line.

• To avoid problems with your system hanging during SuperPrint setup, do not perform a default setup.



• If you have difficulty printing to an HP LaserJet with the SuperPrint driver, try printing without SuperQue (their print spooler).

MORE INFORMATION

For SuperPrint update information, contact Zenographics.

SuperPrint Background Information

Application name:   SuperPrint version 1.1
Application type:   font utility
Manufacturer:       Zenographics Corporation
RAM required:       1MB
Disk space needed:  3MB
 
Changes to MS-DOS files: N/A
 
Changes to Windows files:
 
SYSTEM.INI: N/A
 
WIN.INI:
[windows]
load=SUPERQUE SUPERTXT (install option)
[SuperText]
Font Directory=D:[path]\SUPERTXT
[SuperQueue]
Processing=2
OverrideSMF=0
[SuperDrivers]
PrintNow=0
[LaserJet SuperDriver,LPT2:]
Printer=3
[DeskJet SuperDriver,FILE:]
Density=300
PrintNow=1
 
Files copied to Windows root directory:
 
     SUPERQUE.EXE   SUPERQUE.HLP   SUPERTXT.EXE   SUPERTXT.HLP
     SUPER.WRI      ZFD.INI        ZFDA$.ZFM
 
Files copied to Windows\SYSTEM directory:
 
SuperPrint printer drivers (SD_*.DRV) that you can select during
installation.
 
     SD_LJET.DRV    SD_LJET.HLP    SD_DJET.DRV
     SD_DJET.HLP    SD_DOTM.DRV    SD_DOTM.HLP
     ZTM.DLL        ZDSP.DLL       ZFDA.DLL
     SD.DLL 

Additional query words: 3.10 3rdparty winword super q print inaccessible

Keywords :
Version : WINDOWS:2.0,3.1,3.11
Platform : WINDOWS
Issue type :