The information in this article applies to:
SYMPTOMSWhen you try to restart your computer using the Restart The Computer option in the Shut Down Windows dialog box, your computer may stop responding (hang). CAUSEThis problem can occur on computers with a BIOS that expects IRQ 12 to be in use by a PS/2-style mouse port, but instead have a software- configurable hardware device (such as a Plug and Play adapter) using IRQ 12. RESOLUTION
To work around this problem, reserve IRQ 12 in Device Manager, or change
the IRQ for the software-configurable device in Device Manager. You may
also want to consider upgrading the BIOS in your computer to a later
version.
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Last Reviewed: January 21, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |