Microsoft Plug and Play Pointing Device Not Detected

• Microsoft Windows 95
• Microsoft Windows 98

SYMPTOMS

When you connect a Microsoft Plug and Play Serial Mouse, Microsoft EasyBall, or Microsoft IntelliMouse to your computer, the new device may not be detected by Windows 95. Running the Add New Hardware Wizard does not correct the problem.

CAUSE

The registry entries for your previous pointing device were not properly removed from the registry. This problem is known to occur when your previous pointing device was a Microsoft, Microsoft-compatible, or Logitech mouse.

RESOLUTION

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

To work around this problem, use Registry Editor to remove the registry entries for your previous pointing device. To do so, follow these steps:

1. Remove the following registry keys
   
   
   Hkey_Local_Machine\System\CurrentControlSet\Services\Class\Mouse\<nnnn>
   
   
   where <nnnn> is an incremental 4-digit number starting at 0000.



2. Remove the following registry keys, if they exist
   
   
   Hkey_Local_Machine\Enum\Root\Mouse\<nnnn>
   
   
   where <nnnn> in an incremental 4-digit number starting at 0000.



3. Remove all registry keys under the following registry key, if they exist:
   
   
   Hkey_Local_Machine\Enum\Serenum
   



4. Remove the following registry key, if it exists:
   
   
   Hkey_Local_Machine\Software\Logitech\Mouseware
   



5. Use the right mouse button to click My Computer, and then click Properties on the menu that appears.



6. Click the Device Manager tab.



7. Click each serial pointing device, and then click Remove.



8. Click OK.



9. Restart Windows 95.

Additional query words:

Keywords : kbhw kbsetup winpnp win95 win98
Version : 95
Platform : WINDOWS
Issue type : kbprb