Err Msg: Explorer Caused a Page Fault in Module Shell32.dll

ID: Q148322

The information in this article applies to:

Microsoft Windows 95
Microsoft Windows 98

SYMPTOMS

When you attempt to open My Computer, Control Panel, or the Printers folder, you may receive one of the following error messages:

Explorer caused a page fault in module Shell32.dll.

Explorer caused a divide error in module Shell32.dll.

CAUSE

These error messages can occur if you are running a version of Plug-In for Windows (Plugin.exe) earlier than version 2.5. Versions of Plug-In for Windows earlier than version 2.5 are not compatible with Windows.

RESOLUTION

To work around this problem, disable Plug-In for Windows. To do so, remove Plugin.exe from the Startup folder or from the "load=" line in the Win.ini file in the Windows folder, and then restart your computer.

To resolve this problem, contact the software's manufacturer to inquire about obtaining an updated version of the program that is compatible with Windows.

MORE INFORMATION

For information about other possible causes for the "Explorer caused a divide error in module Shell32.dll" error message, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q136475
TITLE : Err Msg: Explorer Caused a Divide Error in Module Shell32.dll

Plug-In for Windows is manufactured by Plannet Crafters, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords : kb3rdparty kberrmsg win95 appscomp win98
Version : 95
Platform : WINDOWS
Issue type : kbprb