Computer Hangs After Windows Logo Screen Is Displayed
ID: Q150516
|
The information in this article applies to:
-
Microsoft Windows 98
-
Microsoft Windows 95
SYMPTOMS
When you start Windows, your computer may stop responding (hang) after
the Windows logo screen is displayed.
NOTE: Windows 95 may start properly if you press the F8 key when you see
the "Starting Windows 95" message, choose Step-By-Step Confirmation from
the Startup menu, and then press Y at each prompt.
In Windows 98, press and hold CTRL.
CAUSE
This problem may be caused by either of the following situations:
- An anti-virus program warning screen may be hidden behind the Windows
logo screen. This problem occurs if Windows is loading an anti-
virus program from the Autoexec.bat file to automatically check for a
virus. The anti-virus program detects that the Command.com file has
changed as a result of the Windows installation and pauses the
system to inform you and receive further instructions.
- The display adapter installed in your computer is not properly handling
the video mode switching that occurs when the Windows logo screen is
displayed. This video mode switching does not occur when you choose
Step-By-Step Confirmation from the Startup menu, because the Windows
logo screen is not displayed.
This problem is known to occur with the following display adapters:
-
ATI Graphics Ultra Pro (Mach32)
RESOLUTION
To determine whether anti-virus software is running, press the ESC key to
close the Windows logo screen. If anti-virus software is running, you
may be able to access it from this screen. Choose the option that allows
the program to update any affected files. This prevents the pause from
occurring when you start Windows in the future.
If no anti-virus software is running, use one of the following options to
determine whether disabling the logo screen will resolve the problem:
- Add the following line to the [Options] section of the Msdos.sys file
in the root folder of the physical boot drive:
Logo=0
This method permanently prevents the logo screen from being displayed.
For information about how to edit the Msdos.sys file, please see
the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q118579
TITLE : Contents of the Windows Msdos.sys File
- Press the ESC key when you see the "Starting Windows 95" message. This
method must be used each time you start Windows 95.
- Press the F8 key when you see the "Starting Windows 95" message, choose
Step-By-Step Confirmation from the Startup menu, and then press Y at
each prompt. This method must be used each time you start Windows 95.
If disabling the logo screen resolves the problem, contact the
manufacturer of your display adapter for additional information about
this problem. You may be able to reconfigure the display adapter so that
the problem does not occur when the Windows logo screen is displayed.
MORE INFORMATION
The following anti-virus programs may seem to cause the computer to stop
responding after the Windows logo screen is displayed:
- Microsoft Anti-Virus
- Norton Anti-Virus
- Central Point Anti-Virus
The third-party products discussed in this article are manufactured by
vendors independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
Additional query words:
3rdparty third party msav nav cpav
Keywords : kbhw win95 winboot appscomp win98
Version : 95
Platform : WINDOWS
Issue type : kbprb