Error Message: The MAPISVC.INF File Is Missing

ID: Q180506

The information in this article applies to:
  • Microsoft Windows 98
  • Microsoft Outlook Express versions 4.01 Service Pack 1, 5 for Windows 95
  • Microsoft Outlook Express versions 4.01 Service Pack 1, 5 for Windows NT 4.0
  • Microsoft Outlook Express version 5 for Windows 98
NOTE: In this article, the term "Windows Messaging" refers to both Microsoft Exchange and Microsoft Windows Messaging.

SYMPTOMS

When you attempt to import a Windows Messaging personal address book (PAB) into Outlook Express, you may receive the following error message:

The following unrecoverable error has occurred: The MAPISVC.INF file is missing

To exit, click Finish.

When you click Finish, you receive the following message:
There are no profiles. Choose the Mail and Fax icon in the Control Panel to create a new profile.

When you click OK, you receive the following message:
Address book import has completed successfully.

When you click OK, you are returned to the Address Book Import Tool dialog box, but the Windows Messaging personal address book is not imported into Outlook Express.


CAUSE

This error message can occur if Windows Messaging is not installed on your computer.


RESOLUTION



To resolve this behavior, install Windows Messaging, and then import the Windows Messaging personal address book into Outlook Express. To do so, follow these steps:

  1. Click Start, and then click Run.


  2. In the Open box, type the following line

    <drive>:\tools\oldwin95\message\us\wms.exe

    where <drive> is the drive letter of the CD-ROM drive containing your Windows 98 CD-ROM.


  3. Create a new Windows Messaging profile using the personal address book you want to import into Outlook Express. For information about how to do so, please see the following article in the Microsoft Knowledge Base:
    ARTICLE-ID: Q129211
    TITLE : Frequently Asked Questions About Microsoft Exchange Profiles


  4. Import the Windows Messaging personal address book into Outlook Express. For information about how to do so, please see the following article in the Microsoft Knowledge Base:
    ARTICLE-ID: Q175017
    TITLE : How to Import and Export Address Books in Outlook Express



MORE INFORMATION

Windows Messaging is not included in Windows 98. If you upgrade a Windows 95 installation in which Windows Messaging is installed, Windows Messaging is available in Windows 98.

Additional query words: 98

Keywords : kberrmsg kbtool outexw95 outexnt win98 outexw98
Version : WINDOWS:4.01 Service Pack 1,5
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: March 19, 1999
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