"Fatal Exception 03H..." Error Message During Windows 98 Setup
ID: Q182142
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The information in this article applies to:
SYMPTOMS
When you install Windows 98, you may receive one of the following error
messages when your computer first restarts during Setup:
MPREXE.EXE caused an exception 03H in module USER32.DLL at <memory
address>
USR32.EXE caused an exception 03H in module USER32.DLL at <memory
address>
CAUSE
This behavior can occur if a program is running that prevents Windows 98
from upgrading files on your computer.
RESOLUTION
To resolve this issue, follow these steps:
- Restart your computer using the Windows 98 Startup disk.
- On the Windows 98 Startup menu, choose the correct CD-ROM support for
your computer.
- Type the following commands, pressing ENTER after each command
c:
cd <windows>\system
ren user32.dll user32.dlx
ren gdi32.dll gdi32.dlx
ren winmm.dll winmm.dlx
a:\ext.exe
where <windows> is the name of your Windows folder.
- Type the following line, and then press ENTER
<CD-ROM drive>:\win98
where <CD-ROM drive> is the drive letter assigned to your CD-ROM drive.
Note that this letter may be different when you boot your computer with
the Windows 98 Startup disk.
- Type the following line, and then press ENTER:
user32.dll gdi32.dll winmm.dll
- Type the following line, and then press ENTER
<drive>:\<windows>\system
where <drive> is the drive on which Windows is installed, and <windows>
is the folder containing Windows.
- Review the information displayed. If it is correct, press Y.
When Ext.exe has finished extracting the files, follow these steps:
- Remove the Windows 98 Startup disk, and then restart your computer.
- Press and hold down the CTRL key as your computer restarts. On the
Windows 98 Startup menu, choose Safe Mode.
- After Windows 98 starts, click Start, point to Settings, click Control
Panel, and then double-click Add/Remove Programs.
- On the Install/Uninstall tab, click any utility that you have
installed, and then click Add/Remove to remove the utility. Repeat this
step to remove any utilities you have installed.
- Click Start, point to Settings, and then click Taskbar And Start Menu.
- Click the Start Menu Programs tab, and then click Remove.
- Double-click Startup, click the appropriate entry, and then click Remove.
- Click Close, click OK, and then restart your computer.
- Restart your computer.
- In Microsoft System Information, click System File Checker on the Tools menu.
- Click Settings, click the Advanced tab, click Restore Defaults, and
then click OK.
- Restart your computer.
STATUS
This problem is resolved in the final version of Windows 98.
Additional query words:
reboot
Keywords : kberrmsg kbsetup win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb
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