Computer Hangs Browsing a CD-ROM Drive in Some Compaq Computers

ID: Q186367

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 95

SYMPTOMS

After you install a Hewlett-Packard CD-ROM Re-Writable (CD-RW) drive in some Compaq Deskpro computers, your computer may stop responding (hang) when you try to view a window such as My Computer or Windows Explorer that may point to the Hewlett-Packard CD-RW drive.

CAUSE

This behavior can occur because Compaq uses a custom device driver file named Cpqdfvs.vxd. This file is located in the \Windows\System\Iosubsys folder, and can cause your computer to hang when you try to read from the CD-RW drive.

RESOLUTION

To work around this issue, delete or rename the Cpqdfvs.vxd file. For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming files" topic.

To resolve this issue, contact Compaq to inquire if they have a fix for this issue.

Additional query words: 98

Keywords : kbenv kbhw win95 win98 cddrive
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb