Err Msg: Setup Cannot Access the Network to Complete...
ID: Q188313
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The information in this article applies to:
SYMPTOMS
When you attempt to install Windows 98 from a network share, you may
receive the following error message:
Setup cannot access the network to complete installation. Do you want to:
- Disable autologon
- Reboot (recommended if you skipped logging on)
- Change network settings
- Continue without access to the setup files (not recommended)
CAUSE
This behavior can occur if any of the following conditions exist:
- You are upgrading from Microsoft Windows 95 by connecting to a password
protected network share that contains the Windows 98 Setup files, but
you do not map a drive to the share.
- You are upgrading from Windows 95 by connecting to a shared CD-ROM
drive that contains the Windows 98 Setup files, but you do not map a
drive to the share.
- You are upgrading from Microsoft Windows 3.1 by connecting to a
password protected network share that contains the Windows 98 Setup
files, but you need to connect to a Windows NT server and are not
configured to do so.
- You are upgrading from MS-DOS with Windows 3.1 by connecting to a
password protected share that contains the Windows 98 Setup files, but
you were unable to properly configure your networking components.
- Windows 98 Setup is unable to correctly detect or configure your
network adapter.
RESOLUTION
To resolve this issue, click "Continue without access to the setup files
(not recommended)" when you are prompted, and then use the appropriate
method:
- Map a network drive to the network share before you upgrade to Windows 98.
- Modify your networking information.
- Enable your real-mode networking software, and copy your Windows 98
Setup files to a flat folder.
Map a Network Drive Before You Upgrade to Windows 98
To map a network drive, follow these steps:
- Right-click Network Neighborhood, and then click Map Network Drive.
- In the Path box, type the full path to the network share, click the
Reconnect At Logon check box to select it, and then click OK.
- Run Setup.exe from the mapped drive.
Modify Your Networking Information
To change your workgroup or network domain to gain access to the Windows
98 Setup files, follow these steps:
- When you receive the error message, enter your user name and password
(if necessary), and then press ENTER.
- If it is necessary to be validated by a domain, click Change Network
Settings. click the network client on the Configuration tab, and then
click Properties.
- Type the appropriate changes, and then click OK. For example, click the
Log On To Windows NT Domain check box to select it, type the name of the
domain in the Windows NT Domain box, and then click OK in the Client for
Microsoft Network Properties box to change or add the domain information.
- If necessary, change the computer name and workgroup. To do so, click
the Identification tab, type the appropriate information in the
Computer Name box and the Workgroup box, and then click OK in the
Identification tab.
- Click OK, and then click Yes when you are prompted to restart your
computer.
- Click "Continue without access to the setup files" if you receive the
error message in the "Symptoms" section of this article.
- If necessary, type your password when you are prompted, and then click OK.
Enable Real-Mode Networking Software
You may see the "Setup has trouble copying a file..." error message after
you verify the network settings in Windows 98 and you are upgrading over
MS_DOS and Windows 3.1. If so, enable your MS-DOS-based networking
drivers, copy the Windows 98 Setup files to a flat folder, and then run
Windows 98 Setup on your computer. To do so, follow these steps:
- Restart Windows in Safe mode Command Prompt Only. To do so, restart
your computer, press and hold down the CTRL key until the Windows 98
Startup menu appears, and then choose Safe Mode Command Prompt Only.
- Type each of the following lines, pressing ENTER after each line
<drive>:
cd\<windows>
edit c:\config.sys
where <drive> is the drive letter of the drive containing your Windows
folder, and <windows> is the name of your Windows folder.
- Examine the Config.sys file, noting each line where the following
statement exists, and then delete the following statement from each
line where it appears:
REM - By Windows 98 Networking -
For example, the following line may appear in the Config.sys file:
REM - By Windows 98 Networking - Device=C:\ne2000\ne2000.sys
Change the line to read as follows:
Device=C:\ne2000\ne2000.sys
- Press ALT+F, and then type X to exit Edit,
and then choose Yes to save the Config.sys file.
- Type each of the following lines, pressing ENTER after each line
<drive>:
cd\<windows>
edit c:\autoexec.bat
where <drive> is the drive letter of the drive containing your Windows
folder, and <windows> is the name of your Windows folder.
- Examine the Autoexec.bat file, noting each line where the following
statement exists, and then delete the following statement from
each line where it appears:
REM - By Windows 98 Networking -
For example, the following line may appear in the Autoexec.bat file:
REM - By Windows 98 Networking - c:\net\netstart.bat
Change the line to read as follows:
c:\net\netstart.bat
- Press ALT+F, and then type X to exit Edit,
and then choose Yes to save the Autoexec.bat file.
- Restart Windows in Command Prompt Only. To do so, restart your
computer, press and hold down the CTRL key until the Windows 98
Startup menu appears, and then choose Command Prompt Only.
- Map a drive in real mode to the network share containing the Windows
98 Setup files. To do so, type the following line
net use * \\<server>\<Win98share>
where <server> is the name of the computer that contains the Windows 98
Setup files, and <Win98share> is the name of the folder that contains
The Windows 98 Setup files.
For example, if the Windows 98 Setup files are on the computer
Myserver in the Windows98 folder, type the following line, and then
press ENTER:
net use * \\Myserver\Windows98
- Create a folder to copy the Windows 98 Setup files locally. To do so,
type each of the following lines, pressing ENTER after each line
<drive2>:
md\<folder>
where <drive2> is the drive letter of the drive where you want to
create the Windows 98 Setup flat folder, and <folder> is the name of
the folder that contains the Windows 98 Setup files.
- Copy the Windows 98 Setup files to your local share. To do so, type
each of the following lines, pressing ENTER after each line
<drive1>:
cd\<share>
copy *.* <drive2>\<folder>
where <drive1> is the drive letter of the mapped network drive,
<share> is the name of the Windows 98 Setup network share, <drive2> is
the drive letter of the drive to contain the local setup files, and
<folder> is the name of the folder to copy the Windows 98 Setup files
locally.
For example, if the mapped drive is drive G, the share is
Windows98, and you create a Win98 folder on your drive D, type the
following lines, pressing ENTER after each line:
G:
Cd\Windows98
Copy *.* d:\w98flat
- Replace the remark (REM) statements for each line in the Config.sys
file and the Autoexec.bat file where the following statement existed:
REM - By Windows 98 Networking -
To do so, type edit config.sys, and then
press ENTER.
For example, the following line may appear in the Config.sys file:
Device=C:\ne2000\ne2000.sys
Change the line to read as follows:
REM - By Windows 98 Networking - Device=C:\ne2000\ne2000.sys
- Press ALT+F, and then type X to exit Edit,
and then choose Yes to save the Config.sys file.
- Replace the remark (REM) statements for each line in the Autoexec.bat
file where the " REM - By Windows 98 Networking" statement existed. To
do so, type edit autoexec.bat, and then
press ENTER.
- Restart your computer.
- When you see the " Setup has trouble copying a file..." error message,
open the folder on your computer that contains the Windows 98 Setup
files to complete the installation of Windows 98.
STATUS
Microsoft has confirmed this to be a problem in Windows 98.
Additional query words:
98
Keywords : kbenv kberrmsg kbnetwork win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb
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