Error Message: The Backup Exec Agent Is Unable to Run Because...

• Microsoft Windows 98

SYMPTOMS

After you uninstall the Seagate Backup Exec program and the network protocol it used, you receive a general-protection (GP) fault in BKUPAGNT, or you may receive the following error message when you restart your computer:

Backup Exec Agent:
Communication transport failure:
The Backup Exec Agent is unable to run because a required network component (DLL) was not found. Please check your network configuration.

CAUSE

This issue can occur because the Seagate Backup Exec program does not remove all of its registry entries when you uninstall it.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Use Registry Editor to delete the BackupExecAgent (BkupAgnt.exe) value from the following registry key:


HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current\Version\RunServices

MORE INFORMATION

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98

Keywords : kb3rdparty kbenv kbnetwork win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb